Frequently Asked Questions.
What are my payment options?
Once you progress through the checkout you will be presented with a range of payment options. These include credit card and bank transfer, PayPal, as well as 14 day invoice for businesses and the use of NDIS funding.
How do I purchase using NDIS funding?
Within the checkout process you can select the payment option of using NDIS funding and you can add your NDIS participant number. In addition to your own email address you can also enter an email address for a plan manager. The invoice will be emailed to you and/or the plan manager. Once the invoice is paid then the goods will be sent out to your address.
Can I come to the shop and look at the products ?
Whilst SenseAbilities is a predominantly online supplier, we do offer customers the opportunity to come to the shop to look at products and/or make their purchase.
You can either email info@senseabilities.com.au to make an appointment or you can check on Google Maps to find out the hours the shop will be open in the week ahead.
We do not open to the public every day as we like to make sure that either Kathy as Occupational Therapist or Caz as Special Education Teacher are present for any more complex disability related questions.
What is your returns policy?
SenseAbilities adheres to consumer law in relation to returns.
Please ensure you consider your purchase carefully as we do not guarantee a return.
If on receiving the product you contact us within 7 days you can discuss returning the products if they remain unused and unopened. In this instance please email sales@senseabilities.com.au and we can discuss options, however the cost of return postage remains the responsibility of the customer in this instance.
If you believe the product has arrived damaged or something is missing from the order then please email sales@senseabilities.com.au with your order name and number and we will assist you with a resolution. In this instance SenseAbilities will cover the cost of any return postage.
Please note we cannot accept a return of any products where hygiene is an issue, for example Lycra bed sheets, oral motor items that have been removed from packaging, brushes of any kind etc.
Some products also have a manufacturer warranty if they cease working as a result of manufacturing fault. Please keep your receipt and your warranty details to facilitate this process. Feel free to contact sales@senseabilities.com.au if you are unsure of this process and we will see how we can assist.
Do you accept purchase orders?
Yes we accept purchase orders from businesses. Businesses can also ask for a 14 day invoice for the order through the checkout process. In these instances the goods will be sent out to you and you have 14 days to pay the invoice.
How will my order be sent?
We use a range of shipping options to find the cheapest option for your delivery.
The integration for shipping on the website provides an assessment automatically to provide you with the cheapest option based upon the size and weight of your order along with the delivery postcode.